These Terms of Service ("Terms") govern your use of the website and services of Poop Scoop Dude® LLC ("Poop Scoop Dude®," "we," "us," or "our"), a dog waste removal business serving the Las Vegas Valley. By requesting a quote, scheduling service, or using poopscoopdude.com, you agree to these Terms.
Our service
We provide dog waste removal for residential and commercial properties on a recurring or one-time basis. Service days are scheduled by us and confirmed after sign up.
We provide photo proof after each visit and latch gates on departure. Pricing depends on factors such as ZIP code, number of dogs, and frequency, and is provided through our quote.
Your quote and your price
The quote on our website is an instant estimate, built from a typical Las Vegas yard at the number of dogs and the frequency you told us. Most online quotes are accurate exactly as they come out. After your first visit, or after you send us a few photos of the yard, we confirm what is actually there and lock in your price so it stays the same week to week.
If the yard turns out to be significantly larger or further behind than described, we will tell you the adjusted price and get your okay before we do any work and before anything is charged.
What we clean
We clean any outdoor area of the property that has dog waste:
- Front yards, back yards, and side yards
- Dog runs
- Gravel, rock, and turf
- Patios and walkways
Tell us which areas to cover and we cover them. We do not clean inside homes or garages.
Where the waste goes
We handle solid waste only. Every pile is double bagged and dropped into your own trash bin on the way out. Nothing is hauled off site and nothing is left behind. If we find diarrhea or waste that suggests a health problem, we will leave it, let you know, and suggest you check in with your vet.
Our equipment
Our tools are disinfected between yards with a kennel grade disinfectant so nothing travels from one property to the next.
Your service window
We cannot promise an exact time because the route is built for efficiency, but visits happen between 7 am and dark. You get a heads up text about 60 minutes before we arrive. Your service day stays the same week to week, and we tell you in advance if it ever has to move.
Scheduling and access
- You agree to provide safe, unobstructed access to the service area (for example, an unlocked gate or a provided gate code).
- If we cannot get into the yard because a gate is locked or the way in is blocked, that visit may be skipped without a refund. Just tell us about a gate code or a latch that sticks and we will work with it.
- If we cannot safely access the yard, we may need to reschedule.
- Let us know within 48 hours of your next service day if the number of dogs at the property changes, since that is part of how your yard is quoted.
Dogs in the yard
You do not need to be home, and we are happy to scoop with friendly dogs out. If you are home and want to introduce your dogs to us, tell us beforehand so nobody gets startled.
If a dog is aggressive or unsafe around strangers, it is your responsibility to secure or remove that dog during the scheduled service time. If that does not happen, the visit may be skipped without a refund, because we will not put anyone at risk. Repeated violations can end service.
Holidays
If your service day falls on a holiday, we skip that week and double up the next week, and you are charged for both weeks because there is two weeks of waste to clear. We are closed from Christmas Day through New Year's Day.
Inclement weather
Vegas weather occasionally makes a yard unsafe or impossible to clean. When that happens we roll that visit into your next scheduled visit and clear everything then.
Payment
Recurring service is billed on the schedule disclosed at sign up (typically monthly). Payment is due as agreed. You authorize us to charge the payment method on file for services rendered.
A valid card on file is what holds your spot on the route. Two things to know:
- No valid card on file on your service day means that visit is rescheduled to the next available opening on the route, which can be a week or more out.
- An unpaid balance pauses service until it is sorted out, and we pick right back up as soon as it is.
Rate changes
Our rates can change over time. You will get at least one month's written notice before any rate change takes effect, so nothing shows up on your card as a surprise.
Promotions and offers
When we run a promotion, here is how it works:
- The offer covers only what the offer says it covers.
- Anything outside of that bills at our standard rates.
- Promotions are first come, first served.
- Where the offer says so, it requires an active recurring plan.
Cancellation and pausing
There are no long term contracts. You may cancel or pause service by contacting us. Cancellations take effect for visits not yet performed.
Going on vacation or want a break for a while? Give us a heads up in advance and we will pause your service and pick it back up whenever you are ready.
Commercial and community properties
Commercial, HOA, and apartment community service runs on a signed written proposal, not the online residential quote. The proposal is what defines the property, the scope of work, the visit schedule, and the price for that account.
Where we service pet waste stations, each visit means:
- Removing the waste from the station
- Replacing the bags
- Cleaning the immediate area around each station
- Reporting vandalism or damage to you when we find it
Damage caused by third parties is not our liability. If a job calls for any work in the ground, such as setting a new station post, we have a utility locate done before anyone digs.
Text messaging terms
By providing your phone number through our quote form or Facebook lead form, you consent to receive SMS text messages from Poop Scoop Dude about your quote, service, and occasional offers. Message frequency varies. Message and data rates may apply.
Reply STOP to unsubscribe at any time and HELP for help. Consent to receive texts is not a condition of purchase. See our Privacy Policy for how we handle your information, including that we do not sell or share your mobile information with third parties for marketing.
Media and content
We photograph and record the property and the work we perform, including before and after images and point of view or body worn video. By using our service you grant Poop Scoop Dude a non exclusive, royalty free, perpetual license to use this media for photo proof and for marketing, including our website, social media, and advertising.
We do not intentionally include personally identifying details, such as your name, full address, house or unit numbers, license plates, or recognizable faces, in public marketing.
You may opt out of marketing use of your property images at any time by contacting us at (725) 200-2028. Photo proof of your service continues regardless.
Limitation of liability
We perform our services with reasonable care. To the fullest extent permitted by law, Poop Scoop Dude is not liable for indirect or incidental damages. Our total liability for any claim is limited to the amount you paid for the service giving rise to the claim.
Changes to these Terms
We may update these Terms from time to time. The current version is posted on this page with its effective date.
Contact us
Poop Scoop Dude LLC, Las Vegas, NV
Phone / text: (725) 200-2028
Email: poopscoopdudelv@gmail.com